FAQ

How many grams of meat will be served per person for sukiyaki and shabu-shabu?

In general it is 120g if there is not other mention of number of grams.
Additional meat can be ordered from 1 slice so please inquire with the restaurant staff during your meal if you would like to add more meat.

Do you have courses other than beef?

We are sorry but cannot accommodate guests who cannot eat beef for any reason. We ask for your understanding.

Can you accommodate vegetarians?

We are sorry but because we specialize in sukiyaki and shabu-shabu, we unfortunately cannot offer vegetarian meals. Thank you for your understanding.

Do you have services for celebratory occasions such as birthdays and anniversaries?

We can prepare a celebratory dessert for an additional charge.
We can write a simple English message (up to 20 characters) on a message plate. Please indicate in the comment section what message you would like if needed. The additional charge will vary by branch.

Can we bring our own cake?

Yes, but there is a fee of ¥1,100 for the bringing in of cake.

What are the difference in the contents of the courses? Can i see photos of the courses?

We are sorry but can't provide photos of all the courses and dishes. Please view the photos on the menu page for reference.

I want to make a reservation at branch that does not have a reservation form page.

We are sorry but branches without a reservation form cannot be booked online.
If you wish to make a reservation, please make a walk-in reservation on the day or book through your hotel concierge.

Can I walk in without a reservation?

We accept walk-ins, but please note that you may be declined due to full bookings, food supply, and staff availability.

Can I pay in cash?

Online reservations require advance payment. and so cannot accept cash payments.
If you still wish to pay in cash, please make a walk-in reservation on the day or book through your hotel concierge.

Can three people share two courses?

One course per adult is required. Thank you for your understanding.

From what age do children need to order a course? Do you have courses for children?

Children over the age of 12 are required to order a course as per adults.
Children under 11 do not need to order a course, but a children's meals can be prepared if needed. Please include a request in the comments if needed.

Can we change the course on the day of the reservation?

Only changes to a more expensive course than the course paid in advance are possible. Please pay the difference between the prices at the restaurant after the meal.

Can we make additional orders for food and drinks?

Yes, you can. Please pay for all additional orders at the restaurant after the meal.

Can we bring luggage such as suitcases at the restaurant?

Yes, but we may decline depending on the size/amount. Please write the size of the suitcase in the comment section if you intend to bring luggage.

I made a reservation through another website/service (such as TableCheck), can I make a change or cancel my reservation here?

We are the reservation service "My Concierge Japan".
We cannot confirm reservation information for reservations made through other websites or services, and cannot assist with changes or cancellations. Please contact the other website/service in regards to reservations made with them.

How long does a meal take?

Depending on the ordered course, a meal will take generally take 1 to 2 hours.

I want to know the rank of the meat.

All the beef we provide is Kuroge Wagyu. The rank of the meat may change depending on the ordered course and the procurement situation on the day. Thank you for your understanding.

How much is the private room charge?

For Lunch: Only the Ikebukuro Tobu branch requires a 10% private room fee during lunch.
For Dinner, A private room fee from ¥2,200 to ¥6,600 is required, depending on the branch.

Do you offer all-you-can-eat?

We do not offer all-you-can-eat courses.